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© 20010 Dream Merchant Dream Merchant • 2309 Torrance Blvd. #104, Torrance, CA 90501 (310) 328-1925 email: Jkm316@aol.com Kids Kreative Korner
THREE STEPS TO EXCELLENT CUSTOMER SERVICE Here's a Guide to Creating Good Relationships With Your Customers.
By Bonnie Drew
Keeping your customers happy should be a top priority when you start your business. Follow these steps and offer the best customer service you can.
1. Get a Written Agreement--Before you accept a job, show the customer your price list and discuss your pay. Then write your agreement out. Describe the work you are going to do, the amount you will be paid, and the date the job is to be completed. Ask for the customer's signature at the bottom. This may seem unnecessary at times, but if you follow this procedure, you will have very few disagreements with customers.
2. Under-Promise and Over-Deliver--When setting dates to complete jobs for customers, always give yourself extra time for unexpected interruptions or delays. If your customer is not expecting his order for a week, you've "under-promised" what you can do. If you deliver it in three days, you've pleasantly surprised the customer by "over-delivering." Customers always appreciate a young entrepreneur who does a better job than expected.
3. Make Your Customers Your Top Priority--After you get the sale, do exactly what you have promised.
* Provide top-quality service in a timely manner.* Do something extra without being asked.
* Offer a guarantee or warranty on your service.
* Express appreciation when you get paid.
* Keep follow-up appointments faithfully.
Get in the habit of using an appointment calendar to schedule your work, and keep track of deadlines. Remember that your customers are your greatest asset. Being successful in a service business means becoming an expert at serving customers well.
Bonnie Drew is the author of FAST CASH FOR KIDS (2nd edition), published by Career Press (1-800-227-3371). She is also the creator of the KIDS BUSINESS software for young entrepreneurs, available from Homeland Publications (713-332-9764).
Drew is also Editor of YoungBiz online magazine, published by Kid's Way, Inc., a company that helps youth prepare for business and the workplace of the 21st century. For more information, write to Kid's Way at 5589 Peachtree Rd, Chamblee, GA 30341 or call toll free 1-888-KidsWay (1-888-543-7929). YoungBiz magazine can be found at http://www.youngbiz.com
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